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TomTom has
issued a fix for a fault that had caused some of its satellite navigation
devices to malfunction.
The firm
said that a problem with its global positioning system firmware - code embedded
into the devices - had caused models worldwide to fail to identify their
location.
Affected
users were presented with a grey screen and a message saying the machine lacked
a GPS signal.
The firm
said a software update was now available to correct the problem.
The Dutch
company said that the issue first emerged on 31 March.
It said the
several models were affected including both new and discontinued products. It
suggested that owners of the following devices should install the new code:
Start 20/25
Via
110/120/125
Via Live
120/125
Go Live
820/825
Go Live
1000/1005/1005 World
Customer
complaints
The process
involves connecting the sat-nav device to a PC and then downloading the
software. Users who had not previously created a TomTom account will need to
sign up to the service.
Messages
posted to the firm's user forums suggest the update works for some owners, but
others have complained they are still facing problems.
"The
software update downloaded and got stuck on 99% downloaded. It didn't install
properly and now my PC can't even connect to it," wrote one user.
Another
added: "There seem to be some devices where the fix is is not working
properly. I guess we have to wait for TomTom to give us more information about
this."
A
spokeswoman for TomTom told the BBC that the firm believed some users had not
followed all the installation instructions. She said the company was certain
that its solution should work on all affected devices.
She
suggested that users still experiencing problems should contact TomTom for
further help through its website's support pages.
She said
she could not provide a figure for the number of users affected.
A thread entitled "No GPS Signal" on TomTom's site had attracted more than 700
posts by Wednesday morning.
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