The Japan Times, APR 6, 2013
Aflac Inc.
said Friday a computer-system malfunction has affected a total of 5,000
insurance transactions worth a combined ¥1.8 billion, including insurance money
payments.
The insurer
said it fixed the system malfunction Friday afternoon.
Problems
started Wednesday night during data processing relating to death insurance,
individual annuity and other financial products, and came to affect the system
by early Thursday morning, Aflac said.
Affected
services included insurance money payouts, refunds, acceptance of new policy
applications and changes to policyholders’ addresses. Insurance money payments
were later made manually to relevant bank accounts, it said.
The company
offered in a statement a “profound apology” for the trouble.
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