I recently had the chance to chat with Filippo Passerini, the global CIO of CPG icon Procter & Gamble (P&G). P&G is well known for its innovative, best practices approaches in R&D, manufacturing, supply chain management and brand management.
Passerini, in the two years he’s been in the CIO seat, has been driving innovative practices throughout P&G’s IT organization, primarily through 1) extensive leverage of external service providers for many routine IT services, and 2) refocusing of internal IT resources on the development of high-value, IT-enabled business services. What he shared about IT’s evolving "value-added" role at P&G offers an excellent example of migrating the IT organization up the stack, aligning it with the core business strategies of the company, and creating an expanding portfolio of almost appliance-like, tightly-focused business services that support those strategies.
Frank Gens (FG): How does your boss know you’re doing a good job? What are P&G’s KPIs for measuring your and your organization’s success?
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